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Customer Support Specialist

3D-Side is a Belgian company active in the medical sector which assists surgeons by integrating 3D technologies in the operating theater. We support surgeons and medical device companies to plan complex interventions, providing them with a custom-made software web platform and patient-specific instruments to perform the surgery and ensure the good follow-up of the manufacturing process. 

Key responsibilities 

 

Customer Satisfaction

 

  • Collect and log the feedback/incidents reported by our customers via email

  • Provide an answer to all questions related to our software and investigate the potential incidents reported

  • Follow-up and coordinate the resolution of these incidents together with the appropriate stakeholders (software developers, surgical application specialists)

  • Report to your manager and the quality department about any critical incident that could impact the functioning of the software, or the safety of the patients involved

  • Ensure the satisfaction of our customers and the quality of our services by supporting and helping them in the use of our software

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Maintenance of the Software

 

  • Participate to the test of new functionalities of our software

  • Coordinate the deployment of new versions of the software with our customers and internal departments

  • Communicate and train our customers on new functionalities of the software

  • Support our internal departments by documenting releases, deployments, and training manuals

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What's great in the job?

 

  • A team of other enthusiastic and motivated super-heroes

  • A position with big impact on customer satisfaction and quality of our services

  • Challenges in a fast-evolving international scale-up

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Must Have

 

  • Customer oriented

  • Solution minded

  • Pro-active and autonomous

  • English Reading/Writing/Speaking

  • A previous experience in a similar software testing or customer support function is a bonus

 

What we offer?

 

  • A full-time job to save patient’s life together with a great team!

  • A competitive salary and benefits package (hospital insurance plan, lunch tickets, compensation allowance for homeworking)

  • Flexibility of the job with a homeworking plan

If you are passionate about development and innovation, then it is time to work on projects where your work will count ! Come and join our multi-disciplinary team of developers to save lives.  
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It starts here ➡️ fa@3dside.eu

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